AES… you suck!
been filling out a lot of change of address forms, switching over all my bills to my new address. also filled one out with the mail service so that any bill i missed will get forwarded to me at my new address… never had to do that before. i guess b/c growing up and in college, i never had to pay that many bills and all my other mail got sent home.
so my student loans… you’d think they didn’t want me to pay off my loans with the way they’re hiding/making it difficult for me to change my address. after searching the entire webpage, i couldn’t find the form to change my address! seemed ridiculous as i was able to change my drivers license, car payments, credit cards and bank statements (tho that one was annoying, they never showed me what my current address was! so i dunno if i already changed my address or whether i still need to!) all online. not wanting to waste any time staying on hold… i decided to use their “contact us” menu to reach them. so they have a feature where they call you back within a certain time period. decided to give that a shot since their online email forms seemed just to be for general questions. well… it’s been 3 hours and i’m still waiting for them to call me back. (my time frame was within a hour… guess they only use that time frame as a guideline or something)
AES… you suck! anyone out there considering getting their loans serviced by AES, i highly do NOT recommend them. besides making it exceedingly difficult to reach them (this is not the first time i’ve had problems reaching them… i’m just more annoyed than usual b/c a simple change of address usually does not require staying on hold for 30 minutes… it usually takes about 1 minute to fill out the form!), they also like making payments excessively complicated. THREE times, they’ve credited my payment to the wrong loan… and always to the lower interested, smaller amount loan… bastards! you KNOW that i want it credited to the higher interest, larger amount loan! how don’t you just make it easierrr?!?!?!
