Comcast sucks!!
Moved into my new apartment in early May, got around to setting up cable around May 15th-ish. The new complex has a personal sales rep who (in her voicemail) says that she’ll help us to get the service we need if we’re just patient. At first, I thought a personal sales rep would be a good idea. No more waiting on hold on the 1-800 number, right?
No. Lady seems to just never pick up her phone. So we leave messages. And she sometimes responds to them… and sometimes doesn’t! What the heck!? Left a message May 17th with the order and expected her to call back to set up a time to install the cable TV and internet)…. no response on the 18th… julie tried calling on the 19th… we both tried again on the 20th… on the 23rd, got fed up and left another message. she finally returns our calls and we set up installation on the 25th.
During the installation, they discover that the outlet in our living room is broken so they temporarily wire it from my room… and they don’t install cable internet because we told them we didn’t want to use their cable modem? I think there was some confusion there. So we don’t have internet and my bed is floating in the middle of my room (i didn’t want to bother moving it back against the wall if they’d have to come and move my bed outta the way again later on).
Footdragging, footdragging, footdragging (this isn’t entirely Comcast’s fault… I think the complex management was kinda taking their time with it too)… they finally say that they’ll fix the outlet on either the 1st or the 2nd of june. we leave a note on the TV asking them to install the cable internet too. (hrm… so in hindsight, it probably would’ve been better to call Comcast and tell them we’d need internet installed at the same time… but you know what? i was sick of susan’s voicemail so i didn’t wanna call) so of course, when i get home the evening of the 2nd… there’s a note saying it’ll be repaired on the 3rd!
come home on the 3rd, expecting the wiring to be gone from my room (it was! yay!) and internet installed (it wasn’t!! BOO!!)… got pretty annoyed that they had come in and completely ignored the note about internet… after much hopping about angrily, called Comcast’s 1-800 number. NO MORE personal sales rep! Had a laundry list of complaints to make… and ended up saying none of them to the nice guy at Comcast… he told me I could pick up a self-installation kit… since I was fed up with waiting for them to install it, I agreed and he told me to pick between Woodbridge and Manassas… Woodbridge being reaaaaally far away (maybe a hour?), I said I’d go to Manassas.
So I hung up with nice Comcast guy feeling a bit better… but then I mapquested the address he gave me. It’s like 30 minutes away one way! I’m not gonna drive a hour just to pick up a stupid self-installation kit!! Annoyed again.
Tired of being on the phone and because the cell phone reception is so terrible in my apartment and we were going to set up a VoIP phone once we got internet set up, I had been sitting in my car in the parking lot of Giant making phone calls and i had already driven home, i ended up filling out one of those email forms on Comcast’s webpage with my laundry list of complaints.
I received a response yesterday morning:
Dear *****,
Thank you for contacting Comcast Communications. We apologize for the delay in responding to your inquiry regarding your account.
Due to a heavy volume of messages, we are unable to respond to your email message at this time. Please be assured you will contacted within 24 hours with a response to your inquiry.
We value your business and appreciate your patience. Again we apologize for the delay in responding to your request.
Sincerely,
Renee
Comcast Customer Care Specialist
It’s been 24 hours… THANKS A LOT COMCAST!!
Oooo… lookie here… more people hate comcast- http://brand.blogs.com/mantra/2005/02/i_hate_comcast.html
) AND drive up to those windmills i always saw from the turnpike, pretty cool. AND i went shopping at the outlets in hagerstown and leesburg, hahah… passed them both, couldn’t resist.
